Shipping Terms

Alta Gama Digital carries out addresses in all National destinations. In Bogotá, where our main headquarters are located, offices are made with our own addresses., the value of shipments are around 15.000.

For shipments to other destinations, dispatches are made through external transport companies, like Serviantega or Interrapidisimo, who will be in charge of the delivery process of the products purchased through the Site.

The information of the place of delivery is the sole responsibility of the User, as well as the value of the shipment which will also be assumed by the User, and which will vary depending on the weight of the product and its destination. The deadlines chosen for dispatch and delivery, They are counted from when the purchase order and the payment method used have been validated, and they are considered business days for the fulfillment of said term.

Alta Gama Digital will communicate the data to Users through WhatsApp so that they can track the status of the shipment over the Internet.

Warning: Alta Gama Digital cannot guarantee the delivery to some regions of the country of products considered oversized or with excessive weight by mail companies.. When this happens, we reserve the right to revoke orders that are in these conditions, case in which the order will be reversed and the value of the price will be refunded to the customer in the shortest possible time.