Warranty

• Following, You will be able to find the contact lines of the main brands in case you require technical advice through telephone support and if necessary, help you with the collection of the product in order to process your warranty directly with the manufacturer
• • HUAWEI – National Line: 018000949400 or from any cell phone to #482
• • XIAOMI – Mail: serviciotecnico@mnfoto.com.co or through WhatsApp to the number 3186085419 – 3167432951
  • ACER – Bogota: 7435027 / https://www.puntodeservicios.com/ (Appointment scheduling)
• • ALCATEL – National Line: 018005183882 or through WhatsApp to the number 331 863 63 88 or through the link: https://www.facebook.com/alcatelotlatam
• • ASUS – National Line: 018000910109 / Bogota: 2415528 / https://www.puntodeservicios.com/ (Appointment scheduling)
• • APPLE – Through www.apple.com in the link https://getsupport.apple.com/?caller=home&PRKEYS=
• • LENOVO – National Line: 01800 917 0541 / https://www.puntodeservicios.com/ (Appointment scheduling)
• • HP – National Line: 018005184842 / Bogota: 5085553 OPC 3/5
• • KALLEY (Cell phones) – National Line 018000524065 or through WhatsApp to the number 3183508005 or to the mail: servicio.cliente@kalley.com.co
• • SAMSUNG (Cell phones) - National Line 018000112112 or from any cell phone to #726
• • DELL – CRA 16 A # 80 (1) 467 3400 / 7968592
• On the other hand, Alta Gama Digital also receives guarantees if the client wishes to take it directly with the company. Making the clarification that the only process that Alta Gama Digital carries out is the receipt of these guarantees, Once received, it is taken to the Service Point authorized by each manufacturer of the product.If, as a Alta Gama Digital customer, you want us to collaborate with advancing your warranty procedure directly with the manufacturer, please fill out the following form:https://forms.gle/rKy36R5pRapNs5Z4A
  

  CONSIDER!:

  1) Delivery times: Keep in mind that the warranty processing times are approximately 15 -20 business days
  2) Team information: Remember to make a Back Up of all the information you have about your product, since the service centers are not responsible for any of the information that the user has.
  3) Either to the Point of Services or to the Alta Gama Digital company, the user is responsible for delivering the product for the warranty process. For no reason Alta Gama Digital is responsible for shipping costs for warranty procedures.

The warranty may not apply, when:

× The team presents mistreatment, accident, natural catastrophes or as consequences of these, use other than that indicated in the operating instructions (example: commercial) use in poor environmental conditions, poor product installation and / or programming.

× Present damage caused by voltage fluctuations of the electrical energy or atmospheric electrical discharges.

× They are damages caused by the adaptation and installation of non-genuine parts or accessories, not authorized by the brand.

× They are damage caused by insects or rodents.

× They are damages caused by the lack of care with the product or external factors (oxidation, discoloration, grated, excess dust, knocks breaking of furniture or exterior cabinet.

× The product does not have a manufacturing serial number or it is altered.

× The equipment is subjected to over saturation example: (washing machine rental).

× The screen is less than (5) faulty pixels.

× Is required outside the national territory where the Hardware product was purchased.

× The guarantee seal is broken